The Salisbury Diocesan Board of Finance (DBF) and its fully owned subsidiary, SDBF Building Consultancy Ltd (SDBF BC) aim to provide high quality services which meet your needs.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organisation.
If we are not getting it right and you are not happy with us, please tell us.
If you are unhappy about the quality of service you have received or have concerns about how an individual has responded to your enquiry, in the first instance we would encourage you to speak with that member of staff. If you this this is difficult or inappropriate, then speak to the staff member's manager or the Director. (See our Contact Us page on the Diocesan website for contact details) Depending on the nature of the complaint, we may seek to respond informally either by telephone, email or an in-person conversation and often we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days (from the date we received the complaint).
If you are not sure who to speak to, please contact us on 01722 411922 or email email@example.com and we will aim to put you in contact with the relevant staff member, manager or Director.
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Chief Executive, Mr David Pain at firstname.lastname@example.org . If your complaint is about the Chief Executive, please write to the DBF Chair, Mrs Jane McCormick at email@example.com. It will help us to deal quickly and fully with your complaint if you can state that you are making a formal complaint and set out your concern as clearly as possible including any dates, facts, witnesses and evidence.
Safeguarding complaints should be directed to the Diocesan Safeguarding Adviser who is based at Church house or the Bishop’s Chaplain. The complaint may be made verbally or in writing.
Complaints should be directed to the relevant Archdeacon or Bishop. The complaint may be made verbally or in writing. (See our Area Office Contacts on the Diocesan website for contact details).
We do not encourage anonymous complaints as this may make proper investigation difficult. If, however, you have a particular requirement for confidentiality we will make every effort to keep your identity secret and only reveal it where necessary to those directly involved with investigating your concern.
All complaints received will be recorded for monitoring purposes and so that we can review the outcomes of cases to check that the proper procedures have been followed, to identify any points that can be learned and so that we can implement any necessary changes to prevent a reoccurrence. Relevant correspondence and other documents will be retained insofar as they remain necessary to the above purposes and in compliance with our data protection policies and procedures.
We would be delighted to know if you are happy with our services. Contact us on 01722 411922 or email firstname.lastname@example.org.